Frequently Asked Questions

Answers for curious humans (and a few clever dinos).

How many kids can be in a lesson? Can I share lessons with another family?

Yes, you can share lessons with another family — in fact, it’s a great way to split the cost. We teach up to 4 kids per hour, always divided into two pairs. Only two kids are in the water at a time with the instructor for safety. Children over 3 can be paired; 2-year-olds are always taught one-on-one. Just make sure each parent’s email is entered at booking so everyone stays in the loop.

Where do lessons happen?

We come to you — your residential pool. No need to pack up the herd and migrate.

Can other people be in the pool during lessons?

Quietly sitting nearby or a parent assisting a nervous swimmer is totally fine. But swimming laps, playing, or being in the water during lessons is not allowed — it creates safety concerns and distracts from instruction.

I can’t afford the full price right now but want to start lessons. Is there anything I can do?

Absolutely! We understand that sometimes a payment plan or a custom package is needed. Please contact us directly, and we’ll work with you to find a solution that fits your budget and gets you started with lessons as soon as possible.

What if I need to cancel a lesson?

No problem! If you need to cancel for any reason, just notify your coach or our team in advance. Each lesson package includes up to two reschedules at no charge.

What is my $100 deposit for?

Your $100 deposit secures your place in our scheduling system and allows us to begin matching you with a coach. If we’re unable to match you with a coach within 30 days, you may request a full refund of your deposit. If you choose not to request a refund, we will continue working to place you with a coach as availability opens..

Can I stay poolside during my child’s lesson?

Absolutely, parents are always welcome to watch their children’s lessons. Many parents like to stay close by and observe. However, sometimes children focus better when parents are a little out of sight, so we may suggest stepping back occasionally to help your child feel more comfortable. If you choose to stay nearby but not poolside, please remain close enough inside to see or hear your child, and be ready to assist if needed for their safety.

What ages do you teach?

2 to 200 million.
(That’s a dino joke — we’re hilarious.)
But seriously, we work with toddlers, teens, and even adult beginners. Our instructors adapt lessons to any age and ability.

Do you offer a swim guarantee?

No — and here’s why:
Some programs “guarantee” swimming in 6, 8, 10, 12, or however many lessons… but define swimming as “grabbing the wall.”
We don’t do shortcuts or pressure. We build real swimmers, and every child learns at their own pace. Water safety is always our first step — but confidence, joy, and long-term skills are the real goal.